A Step-By-Step Guide to negotiating a deal without increasing or canceling your service

Have you ever watch a commercial and saw a deal from the service provider you wish you had? Of course, you have but when you asked your service provider they quickly told you no. I promise after reading this post; you’ll be able to negotiate a deal without your bill increasing and canceling your service.

My family and friends often come to me about financial advice but press me hard about helping them get free stuff from their service provider. I feel like what I do isn’t necessarily groundbreaking, but it works for me. Before you read this post, please know this could work within reason. When I say within reason, I’m saying don’t ask for the latest iPhone if you are in collections with the company. You will first need a good standing with the company. Being current on your payments and you didn’t call them recently within 90 days. It’s best to speak with someone over the phone. Remember you can attract more flies with honey extend of vinegar.

Step One

Be super pleasant on the phone and ask if they have a retention department. A retention department is specialized for customers who are planning to cancel their service, and this department usually has special credits or offers the typical customer service rep doesn’t have.

Step Two

Research and find a promotion that their competitors have that you’ll be interested in. For example, if I saw a promotion from At&t offering their customers a free iPad and Beats headphones to sign up for a new line of service.

Last Step 🙂

Then I would explain I was interested in the At&t’s promotion and if it’s possible to get something similar or the deal offered. The third and the most important step: If the representative says no, do not get nasty. Just ask, why? You should always note who you are talking to; Name and ID#. Next, we will speak to a supervisor and ask the same thing. Usually, the supervisors would but if not we will not argue or fight. Ask for their ID# and name. Now step four: Ask for the mailing and fax # to the corporate office. Usually, when you ask for this information, the supervisor began acting a bit nicer. If not you have all the information, you’ll need.

Below is an email wrote for a family member and sent to the corporate office. He got a phone call and email within 11 hours of sending it.

Hi, Mr. XXXXX,

I’m still interested in the promotion deal for Black Friday. I was unable to complete the sale because I was locked out of my Apple account. When my password finally reset I called customer service and was greeted by an unhappy rep Sue (12345678). She explained to me ” It is what it is” and once a promotion ends there isn’t anything that could be done. 

I asked to speak with a manager, and Mary (1147485 or 1176485 honestly I’m not sure. She gave me two different numbers) from the xxxxx office answered. She advised me she will not honor the promotion and did not offer any solution, but repeatedly asked if it was anything else she could help me with? ( Code for please hang up) I explained that I wasn’t able to complete the black Friday deal because of technical issues and I would have lost all my information from my phone. The woman assisting me in the “Company Name” (xxxxxx mall) advised to contact customer service, and they would be able to offer me a $700 credit towards the phone to make it similar to the deal offered. The manager Mary agreed that she could but would not honor that deal.

I was heartbroken.  My girlfriend also has xxxxxxxx and was offered a similar deal where she was given an Ipad for free and when I mentioned that she advised: ” You can’t compare two different accounts.”  Explaining that my girlfriend’s account was held to a higher standard than mines.  I wasn’t aware “Company Name” treat their customers by levels of class, but today I felt “Less than.” I love “Company Name,” and I’m still interested in the Black Friday deal. I would also advise retraining your customer service on how to speak with their fellow humans.

So to wrap everything up in a pretty little bow. First, you would have to research the promotion offered within the company or competitors’ offer. The second step will be asking for the retention department and third if all else fails to write to corporate. It’s important to note that the above email is an example and everyone’s outcome will be different but its worth a try. In the comment section below let me know if this helped you and if you enjoyed, please join my email list.